Customer Relations Centres
The Concessioni del Tirreno Customer Relations Centres provide assistance to motorway customers.
Operators are available for:
- resolving any inefficiencies;
- provide information on traffic;
- provide assistance and provide travel-related information;
- provide assistance on the different types of payment;
- carry out toll reimbursement procedures.
In addition, at these offices it will be possible to manage non-payments and credit slips issued by the concessionaire and the other companies participating in the Reciprocity Agreement:
▪ SATAP ▪ Milano Serravalle-Milano Tangenziali ▪ SALT Società Autostrada Ligure Toscana ▪ Autostrada dei Fiori ▪ SAV Società Autostrade Valdostane ▪ Autostrada Asti-Cuneo ▪ ATIVA ▪ Autovia Padana ▪ Società di Progetto BreBeMi ▪ Tangenziale Esterna.
The following is a list of the locations of the User Relations Centres of Concessioni del Tirreno and their opening hours to users:
A12 STRETCH - LIDO DI CAMAIORE (LU) CUSTOMER RELATIONS CENTRE
Via Don Enrico Tazzoli, 9
55041 Lido di Camaiore (LU), Italy
Tel. +39 0584 909377
Fax +39 0584 909230
Public opening hours
Monday to Friday:
from 7:00 to 19:15
Saturday:
from 7:00 to 13:45
On December 24 and 31, the office will be open to the public from 7 a.m. to 2:15 p.m.
On December 25 – 26 and January 1, 2025, the office will be closed.
A12 STRETCH - LUCCA OVEST BUS STATION CUSTOMER RELATIONS CENTRE
Tel. +39 0584 909376
Public opening hours
Monday to Friday:
from 7:00 to 19:15
Saturday:
from 7:00 to 13:45
On December 24 and 31, the office will be open to the public from 7 a.m. to 2:15 p.m.
On December 25 – 26 and January 1, 2025, the office will be closed.
A12 STRETCH - LA SPEZIA CUSTOMER RELATIONS CENTRE
Tel. +39 0584 909378
Public opening hours
Monday to Friday:
from 7:00 to 19:15
Saturday:
from 7:00 to 13:45
On December 24 and 31, the office will be open to the public from 7 a.m. to 2:15 p.m.
On December 25 – 26 and January 1, 2025, the office will be closed.
A10 STRETCH - ALBENGA (SV) CUSTOMER RELATIONS CENTRE
Tel. +39 0183 7075705
Public opening hours
Monday to Friday:
morning
from 8:30 to 12:30
afternoon
from 13:45 to 16:45
Saturday and public holidays: Closed
On 26 November, the patron saint’s day, the Albenga Customer Relations Centre will remain closed for the full day.